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<title>新华街道社区事务受理服务中心2012年向社会公开承诺</title>
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<p class=MsoNormal align=center style='text-align:center;line-height:25.0pt'><b><span
style='font-size:16.0pt;font-family:华文中宋'>新华街道社区事务受理服务中心</span></b><b><span
lang=EN-US style='font-size:16.0pt'>2012</span></b><b><span style='font-size:
16.0pt;font-family:华文中宋'>年向社会公开承诺</span></b></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>&nbsp;</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>为更好地接受社会各界的监督，落实我区</span><span
lang=EN-US style='font-size:14.0pt'>“</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>三高两少</span><span lang=EN-US style='font-size:14.0pt'>”</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>目标，进一步加强政风行风建设，切实提高工作效率和提升服务水平，新华街道事务受理服务中心郑重承诺如下：</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>1</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、首问负责制：第一位接待服务对象来电或来访的工作人员为首问责任人，负责解答居民的咨询，引导居民办理各项事务。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>2</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、延时服务制：增加周六接待工作日。周六上午</span><span lang=EN-US
style='font-size:14.0pt'>9</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>点至下午</span><span lang=EN-US style='font-size:14.0pt'>4</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>点接待居民，咨询各类事务，并办理部分事项（由于网络原因，劳动、社保和医保等事项仅限受理）。设立服务热线</span><span
lang=EN-US style='font-size:14.0pt'>62941011</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>3</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、限时回复制：对居民的书面或来电投诉事项做到</span><span lang=EN-US
style='font-size:14.0pt'>100</span><span style='font-size:14.0pt;font-family:
仿宋_GB2312'>％回复。一般事项</span><span lang=EN-US style='font-size:14.0pt'>2</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>个工作日给予答复，复杂事项</span><span
lang=EN-US style='font-size:14.0pt'>10</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>个工作日内给予答复。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>4</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、服务延伸制：将民政救助、劳动就业、社保卡、居住证等部分服务内容延伸到居委会（社工站）受理，方便居民。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>5</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、预约接待制：居民如急需在中心下班后办理业务，可提前一天进行电话预约，并可在约定的时间到服务窗口办理相关业务。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>6</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、代理服务：为</span><span lang=EN-US style='font-size:14.0pt'>80</span><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>岁以上老人和大病、重病患者等特殊对象开设绿色通道，优先办理业务。开通代理服务业务，对特殊困难的居民根据需要进行上门代理服务。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
lang=EN-US style='font-size:14.0pt'>7</span><span style='font-size:14.0pt;
font-family:仿宋_GB2312'>、我们的工作要求：以一张笑脸相迎、一声问候您好、一把椅子请坐、一份真情对待、一个满意结果的政府执政形象来服务百姓，让党和群众满意。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>以上承诺欢迎社会各界进行监督。</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>服务电话：</span><span lang=EN-US
style='font-size:14.0pt'>62941011</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>监督电话：</span><span lang=EN-US
style='font-size:14.0pt'>62813259</span></p>

<p class=MsoNormal style='text-indent:28.0pt;line-height:25.0pt'><span
style='font-size:14.0pt;font-family:仿宋_GB2312'>新华街道网站：</span><span lang=EN-US
style='font-size:14.0pt'>http://www.xhjd.org/</span></p>

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